BrewSensible® Return Policy
Our goal is for you to be Stoked with our products and feel solid about any purchase from our family.
Products purchased from BrewSensible.com
We will gladly accept your return (for any reason) of products purchased directly from us at BrewSensible.com.
All we ask is that you:
- 1. First email us within 30 days of purchase date at returns@brewSSSential.com with your name, order number and reason for your return.
- 2. Return the product to us in the exact condition you received it, unused in new condition with boxes intact.
If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation; wrong item/ quantity), let us know and we will make it right as quickly as possible.
If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us and the original shipping costs are not refunded.
We cannot supply return shipping labels.
We also strongly suggest that you ship via UPS/FedEx with a tracking number and insurance as we cannot be responsible for packages lost in transit back to us.
Once we receive the return and confirm the product meets the above criteria we will issue a refund for the full amount of the returned product. You can expect a refund to your credit card within 7 to 14 days from the day we receive the returned gear. In some cases is may take an additional 2 weeks to be visible on your credit card statement.
Please be aware that products submitted for return that appear worn or mishandled will not be refunded or returned.
Items Purchased from any BrewSensible® Retailers
Any product purchased from other resellers must be returned to the place of purchase in accordance with that retailer’s policy.
Warranty Related Returns
For any returns related to warranty claims, please see our Warranty Page.
We are constantly looking for ways to improve our products to better meet the needs of all Homebrewers and makers of things highly quaff-able, so we'd love it if you sent an email to Welcome@BrewSSSential.com and share your feedback with us.